Eddieson Mendones

Highly motivated and skilled Oracle CX Cloud subject-matter expert who is able to provide service through various IT projects and technical support to meet the business insight with a provable three-year track record. Exposed on series of project implementation, system administration and end-user support of Oracle Service Cloud (OSvC) and Oracle Field Service (OFS) for technology and engineering firm. Specialist in designing Oracle BI reports and dashboards for business. Strong interpersonal skills. Recognized technical skills, and consistently deliver project improvements effectively. Areas of Expertise : • Oracle Service Cloud (OSvC) • ERP Applications (CRM) • Oracle / Siebel CRM on Demand • Oracle Reports / Dashboards • Oracle SQL and Workflows • Business Process Analysis • SharePoint Design • Process Mapping • System Development Life Cycle • Continuous Improvement • Master Data Management • Quality Management System • Change Request Management • Training and Development • System Administration/Testing • IT Support (HP Service Manager) • Customer Service • SharePoint Designer • Nintex Workflow