Edson Cabral

I am a skilled and highly motivated IT professional, with over five years’ experience providing first- and second-line support and delivering complex, high-stakes projects. I am passionate about helping people, taking pleasure in finding creative, impactful and user-centred solutions. My extensive experience in customer service, combined with my patient and approachable nature, allow me to quickly build rapport with individuals to better support them. A strong troubleshooter on- and off-site, I am equally comfortable operating via remote software or travelling to a client’s location. I adapt rapidly to changing situations when needed, facilitating efficient and effective operations in unpredictable working environments. I thrive on solving problems, learn new skills quickly, and find overcoming challenges immensely rewarding.