Eduardo Fernandes
Customer Experience Associate@ TD
Toronto, Ontario, Canada
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Eduardo Fernandes is a highly skilled professional with 12.9 years of experience in various roles. He is proficient in Microsoft Office, Microsoft PowerPoint, and DOS. Eduardo is based in Toronto, Canada and has a strong background in evaluating business processes and providing solutions to challenging business problems. He is known for his ability to gather requirements, meet deadlines, and deliver high-quality projects. Eduardo is a detail-oriented and goal-driven individual with excellent communication skills and a proven ability to develop and maintain client relationships. He has worked in reputable companies such as TD, Copacabana Brazilian Steakhouses, and Banco Bradesco.
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Emails and Phone Numbers

@td.com
+1 416983****
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About

Blending expertise and dedication to help evaluate business processes, gather requirements, uncover areas for improvement, and provide solutions to challenging business problems. * High-performing project scheduler with experience in leveraging a wealth of knowledge to deliver large end-to-end projects, while ensuring financial success, employee productivity, ability to meet deadlines, budgeting, and quality of assignments; * Effective communicator who excels at presenting findings to stakeholders/decision-makers and liaising between cross-functional teams to assess and resolve issues efficiently, all while contributing to a collaborative culture; * Motivated self-starter able to maintain complete control over projects by breaking up the entire process into goals such as verifications, activities, measurements, abilities, and commitments; * Time management: Unmatched ability to organize work and schedule deadlines for every stage of projects; well-versed in the theories and principles of work breakdown structure, value management, and critical path analysis; * Interpersonal Skills: Growth-minded, analytical, and self-driven with the ability to thrive in a fast-paced environment. Comfortable wearing many hats and learning new technologies; * Detail-oriented and goal driven professional with strong business acumen and strategic thinking; * Extensive experience gained in client-facing roles; * Expertise in providing world-class solutions to customers; * Proven capability in developing and maintaining client relationships and in ensuring seamless customer service.

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Work Experience

Toronto-Dominion Centre, Toronto, Ontario, M5K 1A2, CA

Banking

101052
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Eduardo Fernandes's Professional Milestones

  • Escriturario (2010-11-01~2011-01-01): Creating a thought-provoking and engaging narrative for the publication.
  • Customer Experience Associate (2020-03-01~2021-04-01): Delivered exceptional customer experiences, fostering a collaborative and highly skilled team that consistently exceeds customer expectations.
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Education

Centennial College
Centennial College

Software Engineering Technician

2022-2023
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