Efren Romo
Tecnológico de Monterrey
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Efren Romo is an executive with 16.3 years of experience in customer-centric operations, project management, process improvement, BPO, talent development, and client satisfaction. He has led high-revenue businesses with profit and loss responsibilities, ensuring cost reduction, maximum profit, and customer satisfaction. Efren is a strong team player and leader, developing professionals towards maximum productivity. He is passionate about providing the best results and is always open to new ideas. Currently, Efren is the leader of Americas Engagement Center Operations at Herbalife, a global leader in nutrition & wellbeing.
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About
I'm an executive with global experience in customer-centric operations, project management, process improvement, BPO, talent development and client satisfaction, leading high-revenue businesses with profit & loss responsibilities related to efficiency in internal indicators and high-level performance that will guarantee cost reduction, maximum profit and customers' satisfaction.A strong team player and leader, developing groups of professionals towards maximum productivity; passionate and committed to provide the best results to the organization while improving my skills, always open to new ideas. A fast learner and adaptable to new scenarios and challenges.Currently working for Herbalife, worldwide leader in nutrition & wellbeing, since February 2021, as leader of Americas Engagement Center Operations.
...See MoreWork Experience
director americas engagement center operations | herbalife
Director Americas Engagement Center Operations
Wellness and Fitness Services
Efren Romo's Professional Milestones
- Director Americas Engagement Center Operations (2021-02-01~): Transformed company culture through strategic operations to optimize performance and maximize impact.
- Project Manager | Process Manager (2015-08-01~2017-08-01): Implementing efficient project management strategies to streamline operations and enhance efficiency.
Education
Administración Y Gestión De Empresas
2014-2018Certification
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Efren Romo's social media include: Linkedin,
Efren Romo works for Herbalife
Efren Romo's role in Herbalife is director americas engagement center operations | herbalife
Efren Romo works in the industry of Wellness and Fitness Services
Efren Romo's colleagues are ADRIJA PANDA,ghina fairuz Salsabil,Vikaram Shepherd
Efren Romo's latest job experience is director americas engagement center operations | herbalife at Herbalife
Efren Romo's latest education in Tecnológico de Monterrey