Efren Romo
director americas engagement center operations | herbalife@ Herbalife
Querétaro, Querétaro, Mexico
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Efren Romo is an executive with 16.3 years of experience in customer-centric operations, project management, process improvement, BPO, talent development, and client satisfaction. He has led high-revenue businesses with profit and loss responsibilities, ensuring cost reduction, maximum profit, and customer satisfaction. Efren is a strong team player and leader, developing professionals towards maximum productivity. He is passionate about providing the best results and is always open to new ideas. Currently, Efren is the leader of Americas Engagement Center Operations at Herbalife, a global leader in nutrition & wellbeing.
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Emails and Phone Numbers

@herbalife.com
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About

I'm an executive with global experience in customer-centric operations, project management, process improvement, BPO, talent development and client satisfaction, leading high-revenue businesses with profit & loss responsibilities related to efficiency in internal indicators and high-level performance that will guarantee cost reduction, maximum profit and customers' satisfaction.A strong team player and leader, developing groups of professionals towards maximum productivity; passionate and committed to provide the best results to the organization while improving my skills, always open to new ideas. A fast learner and adaptable to new scenarios and challenges.Currently working for Herbalife, worldwide leader in nutrition & wellbeing, since February 2021, as leader of Americas Engagement Center Operations.

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Work Experience

800 W Olympic Blvd, Los Angeles, CA, 90015, US

Wellness and Fitness Services

13712
Phone
+1 2137450420
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Efren Romo's Professional Milestones

  • Director Americas Engagement Center Operations (2021-02-01~): Transformed company culture through strategic operations to optimize performance and maximize impact.
  • Project Manager | Process Manager (2015-08-01~2017-08-01): Implementing efficient project management strategies to streamline operations and enhance efficiency.
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Education

Tecnológico de Monterrey
Tecnológico de Monterrey

Administración Y Gestión De Empresas

2014-2018
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