Customer Success Engineer@ Adobe
Bucharest, Bucharest, Romania
Elena Leopold
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FlashIntel GPTElena Leopold is an experienced IT professional with over 13 years of experience in IBM software support and customer service. She has worked with various IBM monitoring products, including Omnibus Core, Webgui, TIP, JazzSM, ITNM, and ITNM. Elena has a strong background in system analysis, diagnostics, and troubleshooting. She has worked with customers in configuring and troubleshooting SSO across IBM products, setting Active Directory as user authentication, and integrating with other IBM software and 3rd party applications. Elena is known for her strong system analysis, diagnostics, and troubleshooting abilities. She is currently working as a Customer Success Engineer at Adobe in California.
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I am an enthusiastic and hands-on IT professional with more than with 13 years of experience in IBM software support and customer service. Over the years, I have worked with a variety of IBM monitoring products like Omnibus Core, Webgui, TIP, JazzSM, ITNM), Log Analysis & Predictive Insights, NOI solution and ITNM, on both Linux and Windows environments. I have assisted customers in configuring and troubleshooting SSO across IBM products, setting Active Directory as user authentication or load balancing using IHS and integration with other IBM software and 3rd party application I have strong skills in system analysis, diagnostics and troubleshooting and also good ability to adapt with a highly challenging work environment.
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Customer Success Engineer
Software Development
Elena Leopold's Professional Milestones
- Hardware Support Engineer (2007-03-01~2007-07-01): Supporting hardware systems to improve performance and efficiency, ensuring maximum customer satisfaction.
- Cloud And Smarter Infrastructure L2 Support Engineer (2012-10-01~): Provided technical expertise and troubleshooting solutions to optimize cloud and smart infrastructure performance.
Skill
Unix
Troubleshooting
Cloud Computing
Linux
Integration
Netcool
Virtualization
Aix
Solaris
Operating Systems
It Service Management
Itil
Servers
Ibm Tivoli
Management
Infrastructure
Solution Architecture
Technical Support
Sql
Team Leadership
Ibm Aix
High Availability Clustering
Team Management
Certification
Colleagues
Other Named Elena Leopold
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Elena Leopold works for Adobe
Elena Leopold's role in Adobe is Customer Success Engineer
Elena Leopold works in the industry of Software Development
Elena Leopold's colleagues are Vinh Duong,Luca Haines,Robinson Vu
Elena Leopold's latest job experience is Customer Success Engineer at Adobe
