account support manager at hewlett-packard@ Hewlett Packard Enterprise
Santo André, São Paulo, Brazil
Elisangela Penharvel
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FlashIntel GPTElisangela Penharvel is a highly experienced professional with 29.1 years of work experience. She has a strong skill set in ITIL, IT service management, data center, pre-sales, and SLA. Based in Brazil, Elisangela serves as the primary HP support contact for Mission Critical customers. She is responsible for identifying and managing technical and proactive services for improving availability, capacity planning, and security. Elisangela also collaborates with customer IT teams and Account Support teams to document and understand infrastructure components, recommend changes, and monitor ongoing operations through remote tools. She ensures that all proactive services are delivered against contractual obligations.
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Serve as the primary HP support contact for Mission Critical customers. Help to identify and manage the delivery of technical and proactive services for improving availability, managing capacity, planning for change, and addressing security. Work with the customer's IT team and Account Support team to document and understand all the components of the infrastructure, recommend changes to improve performance and stability, and monitor ongoing operations through HP’s suite of remote tools. Ensure that all proactive services are delivered against the contractual obligation.
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account support manager at hewlett-packard
Account Support Manager
IT Services and IT Consulting
Elisangela Penharvel's Professional Milestones
- Account Support Manager (1999-12-01~): Achieved record-breaking sales targets by implementing effective account support strategies.
- Estagiã Ria (1994-10-01~1995-04-01): Enhancing operational efficiency and achieving significant cost savings through effective management of resources.
Skill
Itil
It Service Management
Data Center
Pre Sales
Sla
Service Delivery
Service Management
It Management
Pmp
Virtualization
Storage
Certification
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Elisangela Penharvel works for Hewlett Packard Enterprise
Elisangela Penharvel's role in Hewlett Packard Enterprise is account support manager at hewlett-packard
Elisangela Penharvel works in the industry of IT Services and IT Consulting
Elisangela Penharvel's colleagues are Tim Rennels,Rob Nicholas,Ant Lim
Elisangela Penharvel's latest job experience is account support manager at hewlett-packard at Hewlett Packard Enterprise
