Network Remote Technical Support Specialist@ IBM
Bulgaria
Elitsa Petrova
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University of National and World Economy
Real-Time AI Research
FlashIntel GPT
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FlashIntel GPTElitsa Petrova is an experienced Technical Support Analyst with 9.6 years of work experience. She has a strong skill set in customer service, Microsoft Word, public speaking, social media, project management, strategic planning, management, English, negotiation, research, Microsoft Excel, Microsoft Office, international relations, team management, and teamwork. Elitsa is based in Bulgaria and holds a Master's degree in International Relations and Affairs from the University of National and World Economy. She has worked at IBM in the United States as a Network Remote Technical Support Specialist and at Sixty K Ltd (60K) in Bulgaria as a Technical Support and Change Management Specialist.
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About
Experienced Technical Support Analyst with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Negotiation, Microsoft Word, International Relations, English, and Management. Strong information technology professional with a Master's degree focused in International Relations and Affairs from University of National and World Economy.
Work Experience
Network Remote Technical Support Specialist
IT Services and IT Consulting
Elitsa Petrova's Professional Milestones
- Change Management Specialist: Optimized operational efficiency by implementing innovative technology solutions and establishing strategic problem-solving and relationship-building frameworks.
- Technical Support (2016-09-01~2018-06-01): Provided accurate technical guidance and assistance to ensure smooth operations and customer satisfaction.
Education
International Relations And Affairs
2012-2016Skill
Customer Service
Microsoft Word
Public Speaking
Social Media
Project Management
Strategic Planning
Management
English
Negotiation
Research
Microsoft Excel
Microsoft Office
International Relations
Team Management
Teamwork
Certification
Colleagues
Other Named Elitsa Petrova
Frequently asked questions
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Elitsa Petrova's social media include: Linkedin,
Elitsa Petrova works for IBM
Elitsa Petrova's role in IBM is Network Remote Technical Support Specialist
Elitsa Petrova works in the industry of IT Services and IT Consulting
Elitsa Petrova's colleagues are Tina Coombe,supriya NJ,Md Repon Repon
Elitsa Petrova's latest job experience is Network Remote Technical Support Specialist at IBM
Elitsa Petrova's latest education in University of National and World Economy
