Customer Experience Executive@ Aura Home, Inc.
San Francisco, California, United States
Elizabeth (Lisa) Arena
GET FULL PROFILE 
Lamar University
Real-Time AI Research
FlashIntel GPT
Tell me more about Elizabeth (Lisa) Arena?
FlashIntel GPTElizabeth (Lisa) Arena is a results-driven executive Customer Care leader with 36.4 years of experience. She has a diverse skill set that includes business process improvement, strategy, management, vendor management, and customer experience. Based in San Francisco, California, Elizabeth has a proven track record of driving transformative global operations, programs, and continuous process improvements to customer service departments. She has worked with renowned organizations such as Gap, Discovery Channel, HP, and Autodesk, and has expertise in customer care standards, policy development, recruiting, and training. Elizabeth is known for her ability to align customer care with organizational goals and align customer care with organizational goals.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
I am a results and process-driven executive Customer Care leader with diverse experience driving transformative global operations, programs, and continuous process improvements to customer service departments servicing global clients. As such, I have in-depth experience driving significant results for startups in addition to established Fortune 500 organizations such as Gap, Discovery Channel, HP, and Autodesk. I am an expert in customer care standards and policy development, recruiting and training customer care teams, and aligning customer care with organizational goals. Moreover, I have demonstrated excellence transforming existing teams in addition to building cohesive new groups with the ability to scale systems from legacy to more modern and complex technologies. I have a well-established record of driving new market penetration and global revenue growth as an innovative leader.
...See MoreWork Experience
Customer Experience Executive
Vice President Customer Experience
Computers and Electronics Manufacturing
Elizabeth (Lisa) Arena's Professional Milestones
- IT Strategic Vendor Manager (2008-03-01~2009-05-01): Executing strategic vendors to drive revenue growth and enhance vendor partnerships.
- Head Of Customer Service (2010-01-01~2012-03-01): Implemented customer-centric strategies to consistently exceed customer expectations and drive positive experiences.
Education
Communications,
Psychology,
Literature,
Theatre,
Bachelors,
Bachelor Of Science,
Psychology, Literature
1982-1987Skill
Business Process Improvement
Strategy
Management
Vendor Management
Customer Experience
Product Management
E Commerce
Saas
Start Ups
Crm
Cross Functional Team Leadership
Program Management
Customer Service
Analytics
Process Improvement
Enterprise Software
Business Analysis
Leadership
It Operations
Integration
Salesforce.com
Customer Relationship Management
Project Management
Team Leadership
Product Support
Zendesk
Retail
Social Media
Risk Management
Recruiting
Reverse Logistics
Problem Management
Information Technology
Data Analysis
Business Intelligence
Staff Training
Kpis
Slas
Consumer Electronics
Operations Management
Customer Care
Customer Support
Team Building
Problem Solving
Global Operations
Customer Service Operations
Program Establishment
Program Transformation
Cross Functional Collaborations
Performance Metrics
Product Marketing
Cloud Computing
Strategic Partnerships
Mobile Devices
Professional Services
Certification
Colleagues
Ben Cherry
vp of engagement at aura frames
Derek Gordon
Chief Operating Officer | Chief Of Staff | Chief Experience Officer | Go-To-Market Expert | Sealing Results
Joshua Auerbach
Chief Operating Officer
Gina Buchalter
Vice President Of Global Retail Sales
James Tomson
vp platform engineering at aura home
Other Named Elizabeth (Lisa) Arena
Frequently asked questions
We found 4 Elizabeth (Lisa) Arena's email addresses
We found 4 Elizabeth (Lisa) Arena's phone numbers
Elizabeth (Lisa) Arena's social media include: Linkedin,
Elizabeth (Lisa) Arena works for Aura Home, Inc.
Elizabeth (Lisa) Arena's role in Aura Home, Inc. is Customer Experience Executive
Elizabeth (Lisa) Arena works in the industry of Computers and Electronics Manufacturing
Elizabeth (Lisa) Arena's colleagues are Ben Cherry,Derek Gordon,Joshua Auerbach
Elizabeth (Lisa) Arena's latest job experience is Customer Experience Executive at Aura Home, Inc.
Elizabeth (Lisa) Arena's latest education in Lamar University
