Principal | Founder@ Call Center Learning Solutions
United States
Ellen Greene
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FlashIntel GPTEllen Greene is a highly experienced professional with 31.7 years of work experience. She specializes in custom knowledge and skills training for child support services organizations. Ellen has a strong background in call center operations and management, with expertise in call center training for job titles, agents, supervisors, managers, and quality teams. She has worked at Call Center Learning Solutions as a Principal and Founder, AT&T as a Global Product Manager and Curriculum Manager, and AT&T as a Call Center Agents/Managers. Ellen is based in the United States.
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Specializing in Custom Knowledge and Skills Training for Child Support Services Organizations Call Center Operations and Management. Call Center Training for all Job Titles, Agents, Supervisors, Managers, Quality Team, Forecast/staffing/schedulers. Call Center Operational Reviews and Consulting Course and Curricula Design and Development Develop and Design of E-Learning Union Negotiation and Labor Relations Call Quality Monitoring, Assessment and Feedback Coaching and Performance Management Mentoring and Coaching for Call Center Leadership Teams
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Principal | Founder
Professional Training and Coaching
Ellen Greene's Professional Milestones
- Principal | Founder (1996-01-01~): Growing a successful startup from the ground up, establishing strong relationships with key stakeholders.
- Curriculum Manager - Western Region, Call Center Agents/managers (1992-01-01~1994-01-01): Developed comprehensive curriculum that educated customer service professionals and promoted sales growth within the Western region.
Skill
Training
Leadership
Performance Management
Management
Coaching
Call Centers
Leadership Development
Team Building
Program Management
Organizational Development
Operations Management
Crm
Management Consulting
Strategic Planning
Start Ups
Executive Management
Business Process Improvement
Project Management
Change Management
Entrepreneurship
Outsourcing
Small Business
Vendor Management
Business Development
New Business Development
Business Strategy
Process Improvement
Team Leadership
Mentoring
Forecasting
Employee Training
Recruiting
Business Planning
Public Speaking
Strategic Partnerships
Certification
Colleagues
Magdalena Greene
master trainer at call center learning solutions
Other Named Ellen Greene
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Ellen Greene works for Call Center Learning Solutions
Ellen Greene's role in Call Center Learning Solutions is Principal | Founder
Ellen Greene works in the industry of Professional Training and Coaching
Ellen Greene's colleagues are Magdalena Greene
Ellen Greene's latest job experience is Principal | Founder at Call Center Learning Solutions
