Elmar Paguio
senior system and network administrator at microsourcing@ MicroSourcing
Philippines
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Elmar Paguio is an experienced IT professional with 8 years of work experience. He specializes in IT hardware support and active directory. Based in the Philippines, Elmar provides technical support for server infrastructure, LAN, WAN networks, and external customers. He is skilled in providing hands-on technical support for local and wide-area networks, as well as WAN management. Elmar maintains a high level of customer service and is committed to resolving IT issues effectively. He has worked at MicroSourcing and GICF, Inc. as a Senior Systems and Network Administrator.
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Emails and Phone Numbers

@microsourcing.com
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About

Provide Hands On technical support for server infrastructure and LAN, WAN networks for external customers, assisting them through onsite support and consultancy. Provide Hands On technical support functions for the Local Area Network (LAN) and Wide Area Networks (WAN) including the management of hubs, switches, routers, firewalls and servers. Provide technical support and consultancy either over the phone, email or directly onsite with the internal and external clients Maintain a high degree of customer service for all support queries and adhere to all IT service management principles Take ownership of user problems and be proactive when dealing with user issues Resolve all IT issues with a professional manner and allocate more complex service issues to the relevant IT Support member

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Work Experience

18th Flr, Picadilly Star Bldg., Taguig, Metro Manila, 1634, PH

Outsourcing and Offshoring Consulting

2708
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Elmar Paguio's Professional Milestones

  • It Support Engineer (2015-10-01~2018-09-01): Provided high-quality technical assistance to customers, resolving issues promptly and ensuring customer satisfaction.
  • senior system and network administrator at microsourcing (2018-09-01~): Implementing robust infrastructure infrastructure to optimize network performance and enhance overall system performance.