Elmostapha Kharchouf

I am a highly accomplished Operations/Project Director with an international record of driving success in the hospitality sector, spanning the last +16 years. Currently, I lead large-scale end-to-end projects for a group of Customer Engagement Centers for one of the largest hospitality group in the world. Prior to this, I have led hospitality operations, driving improvements across people, processes and technology, which has accumulated a strong record of achievement. These include: - Reduced turnover from 25% in 2014 to 19% in 2015 - Improved team morale, incentives and recognition - Achieved outstanding results from Customer Experience Management team in 2011 - Increased efficiency by 11% of call volume handling in 2018 I am well versed in implementing and maintaining process standards/compliance, identifying new global markets, developing and implementing strategic initiatives/plans, driving cultural enhancements, and spearheading customer experience and productivity. I pride myself on my leadership ability, supporting staff through mentorship, coaching and formal training, and creating exciting workplaces that include incentives and rewards to reinforce motivation and boost morale. Commercially adept, I demonstrate competency in delivering operational excellence, increasing revenue streams and improving profitability levels. To support my career growth, I am committed to my continued professional development, which includes Six Sigma Green/Black Belt. I am looking to increase my networks and remain visible for new opportunities. I look forward to connecting with you!