Junior Support Analyst | NOC Analyst@ Universal Telecom
São Paulo, São Paulo, Brazil
Emerson Santos
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FlashIntel GPTEmerson Santos is a highly experienced support analyst with 15.6 years of work experience. He specializes in operating systems, support for help desk, hardware, Cisco, and Microsoft Windows. Based in Sao Paulo, Brazil, Emerson has a strong background in troubleshooting dedicated links and implementing protocols such as IS-IS, OSPF, and static maintenance. He has expertise in database management, email configuration, SMTP, POP, and Exchange, as well as monitoring SNMPc, Cacti, and Zabbix monitoring. Emerson has also completed courses in CCNA Routing & Switching, Montagem e Manutencao, and Seguranca Para internet. He is known
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About
Mais de um ano atuando como analista de suporte em equipamentos de rede. Bastante vivencia em troubleshooting de links dedicados e ponto-a-ponto baseado nos principais protocolos de roteamento como IS-IS, OSPF e roteamento estático. Experiência em formatação de maquinas e backup de perfil, configuração de e-mail, SMTP, POP e Exchange, conhecimento em ferramentas de monitoração SNMPc, Cacti e Zabbix monitoramento de links. Vários cursos na área como CCNA Routing e Switching, Montagem e Manutenção de desktop e notebook, Segurança Para internet, atencioso e com ótimo relacionamento com o usuário final, proativo, sou conhecedor de várias metodologias e idealizador de boas práticas.
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Junior Analyst Of NOC Support
Junior Support Analyst | NOC Analyst
Telecommunications
Emerson Santos's Professional Milestones
- Junior Support Analyst | NOC Analyst (2015-04-01~): Provided efficient technical support to support executives with continuous improvement, resulting in improved results.
- IT Service Desk (2011-11-01~2015-03-01): Provided efficient technical support, resolving customer issues promptly and efficiently.
Skill
Sistemas Operacionais
Suporte Para Help Desk
Hardware
Roteadores Cisco
Microsoft Windows
Dos
Ccna
Microsoft Office
Itil
Windows 7
Linux
Rede De Computadores
Servidor Windows
Service Desk
Firewalls
Windows
Lan Switching
Encaminhamento
Microsoft Sql Server
Tecnologias Cisco
Cisco Routers
Virtualbox
Plataformas Wireless
Routing
Operating Systems
Windows Server
Roteadores
Computer Hardware
Switches
Technical Support
Certification
Colleagues
Other Named Emerson Santos
Frequently asked questions
Emerson Santos's social media include: Linkedin,
Emerson Santos works for Universal Telecom
Emerson Santos's role in Universal Telecom is Junior Support Analyst | NOC Analyst
Emerson Santos works in the industry of Telecommunications
Emerson Santos's colleagues are Tara Butler,Marcos Delgado,Margarita Alivia
Emerson Santos's latest job experience is Junior Support Analyst | NOC Analyst at Universal Telecom
