Antonino Caridi

In-depth experience about Quality Assurance, Customer Support and Team Management derived from a lot of projects covering a large range of technical areas from networking to Database management, protocol analysis, and customer relationship management All work experiences have been a great complexity and are deployed on international environments, covering role of Technical Customer Account. I had the opportunity to be the point of contact between my company and final Customer. Excellent level on Customer satisfaction was always reached. A very high capacity to work under stress conditions and a high background on customer management have permitted me to reach the company targets according to the best effort cost approach, I reached a deep experience on know-how sharing and how to help the junior technicians' growth. Auditing support, documentation and process reviwing/optimization have been often carried on as well.