Emiliya Achmad Alaydrus
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FlashIntel GPTEmiliya Alaydrus is a highly experienced professional with 15.7 years of work experience. She possesses a diverse skill set including management, Microsoft Excel, Microsoft Word, social media, and customer service. Based in Indonesia, Emiliya is a trainer and mentor, mentoring and educating new members. She is skilled in creating ideas and mod-related refreshment materials, conducting counseling processes, and assisting with bottom score agent and demotivated agents. Emiliya has worked in various roles, including team trainer, associate, junior associate, and customer care unit.
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About
Trainer (Softskill & product updates material) Mentoring and educate new member related about attitude, house rule, handling process, tools, feature, knowledge, and all process from end to end. - Creating ideas and modul related refreshment materials, as per current issues or needs in operation team - Helding Refreshment as per request from another division in operation team - To do counseling process for bottom score agent, or agent with repeated bad rate, or demotivated agents
Work Experience
Team Trainer
Associate
Junior Associate
Software Development
Emiliya Achmad Alaydrus's Professional Milestones
- Customer Care Unit (2012-09-01~2014-11-01): Provided exceptional customer support, exceeding satisfaction targets and developing high-quality relationships.
- Associate (2017-09-01~2019-02-01): Elevated team performance through effective leadership, ensuring continuous improvement and collaboration.
Skill
Management
Microsoft Excel
Microsoft Word
Social Media
Customer Service
Leadership
Sales
Decision Making
People Management
Engaging People
Advising People
Salesforce.com
Zendesk
Softskill
Negotiation
Hubungan Masyarakat
Team Management
Certification
Colleagues
Other Named Emiliya Achmad Alaydrus
Frequently asked questions
We found 1 Emiliya Achmad Alaydrus's email addresses
Emiliya Achmad Alaydrus works for Shopee
Emiliya Achmad Alaydrus's role in Shopee is Team Trainer
Emiliya Achmad Alaydrus works in the industry of Software Development
Emiliya Achmad Alaydrus's colleagues are mohammad alone,shell shell,Sulistia Wati
Emiliya Achmad Alaydrus's latest job experience is Team Trainer at Shopee
