head of customer delivery & service excellence business banking capital markets@ AIB
Ireland
Emma Giffney
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Chartered Accountants Ireland
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FlashIntel GPTEmma Giffney is an experienced professional with over 16 years of work experience in various departments of AIB. She has expertise in credit risk, loans, portfolio management, and banking. Emma recently started her role as the Head of Customer Delivery & Service Excellence in Business Banking, Capital Markets. She has successfully led a team of 16 to manage customer service requirements and has a strong background in credit risk management and reporting. Emma's role involves managing the customer service element of strategic projects. She is based in Ireland.
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About
I have over 16 years experience working in various departments of AIB from lending and customer relationship management roles in AIB Business Banking and AIB NAMA to credit risk management and reporting in AIB Credit Risk, as well as various projects and regulator on site inspections across the organisation. I recently commenced a new role as the Head of Customer Delivery & Service Excellence within our Business Services Team in Business Banking, Capital Markets, leading a team of 16 who manage our customers' everyday operational banking requirements. My role also includes managing the customer service element of a number of strategic projects for the department.
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Head Of Customer Delivery & Service Excellence | Business Banking | AIB Capital Markets
head of customer delivery & service excellence business banking capital markets
Banking
Emma Giffney's Professional Milestones
- head of customer delivery & service excellence business banking capital markets (2005-09-01~2009-09-01): Driving customer delivery and service excellence across multiple business banking branches across Capital Markets.
- Head Of Customer Delivery & Service Excellence | Business Banking | AIB Capital Markets (2021-10-01~2009-09-01): Streamlined customer delivery processes to enhance efficiency and elevate customer satisfaction.
Education
Insolvency
2014-2014Skill
Credit Risk
Credit
Loans
Portfolio Management
Banking
Credit Analysis
Financial Risk
Commercial Lending
Risk Management
Financial Analysis
Relationship Management
Consumer Lending
Operational Risk
Asset Management
Business Analysis
Strategic Financial Planning
Management
Certification
Colleagues
Beatriz Creo
Product Owner
Barry S.
Domain Architect | Product Owner | Security Event Detection & Response
Mary Pentony
Senior Change Manager/Product Owner (contract)
Hardik Raval
Product Owner | Agile | Product Planning | Backlog Management | Data Privacy
David O'Sullivan
Product Owner | Business Subject Matter Expert
Other Named Emma Giffney
Frequently asked questions
We found 2 Emma Giffney's email addresses
Emma Giffney's social media include: Linkedin,
Emma Giffney works for AIB
Emma Giffney's role in AIB is head of customer delivery & service excellence business banking capital markets
Emma Giffney works in the industry of Banking
Emma Giffney's colleagues are Beatriz Creo,Barry S.,Mary Pentony
Emma Giffney's latest job experience is head of customer delivery & service excellence business banking capital markets at AIB
Emma Giffney's latest education in Chartered Accountants Ireland
