Consultant WFM - Planification en centre d'appels | WFM | Cloud chez injixo@ InVision Group
Paris, Île-de-france, France
Emmanuel GILET
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FlashIntel GPTEmmanuel GILET is a highly experienced professional with 16.4 years of work experience in project management, call center management, and WFM. Based in Paris, France, he specializes in optimizing the workflow process for WFM in contact centers. Emmanuel is currently working at InVision Group, a leading company in the field of Workforce Management, where he helps businesses optimize their HR processes and achieve their goals. With his expertise in prevision, planning, and supervision, he helps businesses optimize their HR processes and increase productivity. Contact him for more information and a demonstration on his website.
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La planification des équipes de votre centre d'appels est un cauchemar ? vous ne respectez pas vos objectifs de Qualité de Service ? votre prévision de flux est erronée ? le planning n’est pas optimisé ? la gestion au quotidien déficiente ? vos agents se plaignent de leur planning ? Nous pouvons vous aider. Depuis plus de 20 ans, InVision permet aux entreprises d'optimiser le processus de Workforce Management WFM en centre de contacts. Injixo est notre solution de Workforce Management en mode Cloud. Prévision, planification, gestion intra-journalière, supervision, tableaux de bords et interfaces agents. Tous ces éléments peuvent vous permettre de rationaliser votre cycle de WFM et d’atteindre vos objectifs. Contactez-moi pour en savoir plus ou assister à une démonstration en ligne ! http://www.injixo.com/fr/demo Découvrez comment injixo peut vous permettre d’améliorer votre Qualité de Service, respecter vos engagements de SLA, augmenter votre productivité ou améliorer la satisfaction de vos agents.
...See MoreWork Experience
Consultant WFM - Planning And Call Center | WFM | Cloud
Consultant WFM - Planification en centre d'appels | WFM | Cloud chez injixo
Software Development
Emmanuel GILET's Professional Milestones
- Responsable Planification (2007-05-01~2012-05-01): Streamlining the planning process by implementing new tools and processes.
- Consultant WFM - Planification en centre d'appels | WFM | Cloud chez injixo (2012-05-01~): Maximized customer success through comprehensive planning and streamlined processes, resulting in increased customer satisfaction and retention.
Skill
Gestion De Projet
Centres D'appel
Wfm
Certification
Colleagues
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We found 1 Emmanuel GILET's phone numbers
Emmanuel GILET's social media include: Linkedin,
Emmanuel GILET works for InVision Group
Emmanuel GILET's role in InVision Group is Consultant WFM - Planification en centre d'appels | WFM | Cloud chez injixo
Emmanuel GILET works in the industry of Software Development
Emmanuel GILET's colleagues are Gwynne Wells,Barbara Kaplan,Peter Bollenbeck
Emmanuel GILET's latest job experience is Consultant WFM - Planification en centre d'appels | WFM | Cloud chez injixo at InVision Group
