Emmanuel LOYEZ
Sciences Po Toulouse
Tell me more about Emmanuel LOYEZ?
Emmanuel LOYEZ is a highly experienced professional with 28.7 years of work experience in management, outsourcing, and business development. He is currently the Director of General Adjoint En Charge Des Grands Comptes at Pro Direct et Vivetic. Emmanuel is responsible for implementing a fully-oriented and client-oriented organization, offering integrated services to marketing agencies, relationships centers, and BPOs. With a background in market research and general direction, he has successfully led clients in various roles, including Market Research and General Direction. Emmanuel's expertise lies in transformation and growth strategies, guiding clients in the service delivery industry.
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About
Vivetic Group : Pro Direct et Vivetic se sont rapprochés pour mettre en oeuvre une organisation totalement orientée et dédiée à la relation client. Le Groupe se distingue sur son marché via son offre intégrée entre agences marketing (Homere et Acticia), les Centres de Relation Clients et le BPO. Avec des localisations en France et dans l'Océan Indien, notre groupe peut vous accompagner sur plusieurs business modèles. Depuis 1995, j'ai consacré mon parcours professionnel à Relation Clients au sens large, du Market Research aux Services Clients en passant par le management de Centres de Relations Clients et les rôles de Direction générale. Depuis 25 ans, le trait d'union de mes différents poste est l'impulsion et la conduite de stratégies de transformation et de croissance, orientées dans la prestation de services (Groupe TOPO, Teleperformance France et Maroc, Pro Direct, Groupe Vivetic) : nouveaux clients, nouveaux modèles économiques, nouveaux canaux de contacts, nouvelles organisations, ..., toujours au service de la Relation Clients. Sciences Politiques, Master 2 en Histoire Contemporaine, doublement passionné d'histoire et de littérature
...See MoreWork Experience
General Director
Advertising Services
Emmanuel LOYEZ's Professional Milestones
- Directeur Général Adjoint En Charge Du Développement (2019-01-01~2021-01-01): Streamlined development processes, improving efficiency and profitability, achieving increased sales and revenue.
- Sales Manager (2001-04-01~2008-12-01): Achieving record-breaking sales targets, driving revenue growth, and exceeding revenue targets.
Education
Economy & Finances
1993-1994Skill
Management
Outsourcing
Centres D'appel
Contact Centers
Business Development
Centre D'appel
Call Centers
Team Management
Telemarketing
Account Management
Offshoring
Gestion De Projet
Managed Services
Performance Management
Gestion De Compte
Satisfaction Du Client
Customer Experience
Workforce Management
Telecommunications
Customer Satisfaction
Inbound Marketing
Lead Generation
Service Delivery
Operations Management
Gestion De La Relation Client
Service Client
Certification
Colleagues
Other Named Emmanuel LOYEZ
Frequently asked questions
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Emmanuel LOYEZ's social media include: Linkedin,
Emmanuel LOYEZ works for Pro Direct
Emmanuel LOYEZ's role in Pro Direct is General Director
Emmanuel LOYEZ works in the industry of Advertising Services
Emmanuel LOYEZ's colleagues are Marek Bogdan,Manon ROUSSEY,vincent Bouchaud
Emmanuel LOYEZ's latest job experience is General Director at Pro Direct
Emmanuel LOYEZ's latest education in Sciences Po Toulouse