Enrique Carballal
Service Incident Manager@ SCC
Barcelona, Catalonia, Spain
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Enrique Carballal is a highly skilled professional with 17.7 years of experience in the telecommunications industry. He specializes in networking and security, with expertise in Cisco Nexus and Redcoat. Based in Barcelona, Spain, Enrique is known for his ability to solve problems quickly and effectively. He has a strong technical knowledge and has worked as a Level 2 Engineer in Networks and Security. Enrique is known for his ability to enhance and improve teams, while also delivering and teaching his methodology. He is a dedicated team player who consistently delivers exceptional service and demonstrates a commitment to excellence.
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Emails and Phone Numbers

@unitronics.es
@unitronics.com
@scc.com.cn
@es.scc.com
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About

I am distinguished by a strong ability to solve problems, I find solutions quickly and effectively. I have a large technical knowledge after several years as a Level 2 Engineer specialized in Networks and Security. As a Manager I find the skills of each technician to enhance them and improve the Team that I lead. I like to transmit and teach my colleagues my way of working based on Agile methodology achieving a global way of acting. I create a Team with a strong union, achieving a commitment and an efficient way of working in a pleasant environment of companionship. I used to working under strong pressure, I know how to respond quickly to guarantee success. Ability to face situations with few resources, managing to find the best solution, always thinking about the service offered to the Customer. I constantly review the procedures and performed interventions to improve the service and detect/solve future problems. Used to documenting solutions in order to have a shared and active Knowledge Base. "I solve problems" (Mr. Wolfe)

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Work Experience

James House, Birmingham, B11 2LE, GB

IT Services and IT Consulting

6808
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Enrique Carballal's Professional Milestones

  • Service Customer Engineer - Nivel 2 (2007-11-01~): Delivered exceptional technical support, maintaining high customer satisfaction and loyalty.
  • Incident Manager (2012-01-01~): Implemented robust monitoring and remediation strategies to improve security measures and protect individuals from potential trauma.
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Education

La Salle BCN
La Salle BCN