Enrique Rivas

Spa operations specialist with a record of success in three luxury spa projects; highly involved in the operations and leading of these luxury spas. Results oriented with a strong understanding of operations and the overall guest experience. EMPLOYMENT EXPERIENCE CARILLON HOTEL MIAMI BEACH Spa Service Supervisor (January 2015 to Present) Primarily responsible for the day to day operations for the Spa attendants, and locker rooms. Directly responsible for leading 19 spa attendants and the operations of the lockers room and wet areas. Administrative accountable for inventories including linen, robes, and amenities. Responsible for hiring the spa attendants and processing payroll in ADP. Represent the Spa department internal meetings during the absence of the Spa Service Manager. Coordinate the activities of the spa attendant department, the Spa is 70,000 sqf divided in 3 different floors including 123 staff members, 40 fitness classes a day, 24 treatment rooms, large lockers room with thermal experiences, a full service Salon and a pool with all internal departments. (Salon, Fitness, Medical, Spa Treatments). Participated in the selection process of amenities for the locker rooms, linen for the department and any additional amenities. Administrative accountability for recruiting, training, scheduling, payroll, commission payout, cost control and performance evaluations. Part of the Spa MOD program, responsible for the general operations of the Spa and the appropriate closing procedures. CANYON RANCH MIAMI BEACH, FL (Travel + Leisure World’s Best Awards 2011 – Reader’s vote Canyon Ranch resorts and Hotel & Spa among the Top 10 destinations for spa lovers). Spa Attendant Supervisor (January/2013 to January 2015) Participate in the selection process of all spa supplies and locker amenities, successfully training new rituals and experiences. Administrative accountability for recruiting, training, scheduling, payroll, cost control and performance evaluation...