Eric Diederich

Detail-oriented dispatcher with 15-year experience looking for the position with an esteemed organization, where I could share my skills and knowledge towards the organization's growth. -Hands-on experience in scheduling, coordinating, and dispatching trucks for deliveries -Immense knowledge of transportation and trucking Industry trends and practices -Operational knowledge of TMW dispatch software, MS Word and MS Excel programs -Familiarity with phone etiquette, customer service, and documentation practices -Ability to interpret and adhere to DOT safety rules and guidelines -Ability to complete and review daily route paperwork, accurately -Scheduled, executed, and monitored customer-specific freight pickup and delivery orders. -Planned, coordinated, and tracked daily route assignments to drivers, efficiently. -Recorded and maintained all load and tracking data into computerized dispatch system. -Contacted and informed the customers about order status and related concerns. -Handled and addressed various delivery and pick-up issues, professionally and effectively. -Documented and communicated work-related information to appropriate personnel. -Received and responded to phone queries related to customer orders, professionally. -Directed and dispatched drivers to designated locations for load pickup and delivery. -Checked and maintained accurate driver logs and records related to work activities. -Managed and resolved billing and service related complaints of customer, efficiently. -Developed and maintained strong professional relationships with drivers and customers. -Oversaw and assisted with maintenance of tractor-trailer units, as required.