Eric Louis

I am a focused and committed individual who enjoys making a difference, with a keen awareness of how business operates, thorough technical background around database technologies, as well as strong analysis skills with attention to detail. * Excellent IT skills and in-depth technical experience working for a leading records management company for 9 years (reporting, data analysis, process improvement, problem management, support). * Client-oriented approach to work and business acumen developed throughout previous professional experiences in the IT Service Delivery and Retail industries. * Experience working to ITIL v3 best practices in a security driven and tightly-controlled environment that is regularly audited for Sarbanes Oxley and ISO 27001 compliance. * Security Clearance approved. * Master’s degree in Management (2:1). * French national – native speaker.