Director | Voice of the Customer and Global Support Product Manager@ Micro Focus
Greater Nice Metropolitan Area
Eric Vives
GET FULL PROFILE 
Real-Time AI Research
FlashIntel GPT
Tell me more about Eric Vives?
FlashIntel GPTEric Vives is an experienced Support and Customer Success Leader with over 33 years of work experience in the IT industry. He has a strong background in IT service management, ITIL, technical support, cloud computing, and service delivery. Eric has worked in various roles, including Services and Support Account Manager and Director of Voice Of The Customer And Global Support Product Manager. He is skilled in managing local and remote large-scale organizations and has a mature behavior in a multi-cultural environment. Eric is currently based in Nice, France.
For inquiries about Phone Number and Email, please click here Unlock Contact
Emails and Phone Numbers
About
Experienced Support and Customer Success Leader with a demonstrated history of working in the information technology and services industry. * Senior experience in support management, customer success and product success role * 25+ years of experience in the IT industry, strong business acumen and development skills * Broad range of expertise on managing local and remote large scale organizations * Mature behavior in a multi-cultural environment with Senior contributors
Work Experience
Director | Voice of the Customer and Global Support Product Manager
Services And Support Account Manager
IT Services and IT Consulting
Eric Vives's Professional Milestones
- Director | Voice of the Customer and Global Support Product Manager (2017-09-01~): Developed and launched a highly scalable and efficient global support product, driving successful customer experiences.
- Software Architect (1990-01-01~1997-01-01): Developed scalable and user-friendly software solutions, optimizing system performance and enhancing overall user experience.
Skill
It Service Management
Itil
Technical Support
Cloud Computing
Service Delivery
Leadership
Solution Architecture
Integration
Pre Sales
Software Project Management
Enterprise Software
Unix
Hp Products
Software Development
Saas
Telecommunications
Service Management
Loyalty Marketing
Team Leadership
Project Management
Product Management
Management
Animation
Training
French
English
Contact Centers
Executive Leadership
Resource Management
Recruiting
Profit Center Management
Business Development
Certification
Colleagues
Mahipal Reddy Moola
Scrum Master | Valueedge Administrator | Product Owner | Agile Coach
Clinton Harris
Product Owner
Jan Oostindjer
Global Support Product Manager | Product Owner | Delivery Manager | Service Manager | Engineering Manager
Minal Bhartiya
Business Analyst Specialist
Shirley spencer
Chief Designer | Owner
Other Named Eric Vives
Frequently asked questions
We found 2 Eric Vives's email addresses
Eric Vives works for Micro Focus
Eric Vives's role in Micro Focus is Director | Voice of the Customer and Global Support Product Manager
Eric Vives works in the industry of IT Services and IT Consulting
Eric Vives's colleagues are Mahipal Reddy Moola,Clinton Harris,Jan Oostindjer
Eric Vives's latest job experience is Director | Voice of the Customer and Global Support Product Manager at Micro Focus
