Quality And Training Supervisor@ American Electric Power
Shreveport, Louisiana, United States
Erica Crawford
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Dillard University
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FlashIntel GPTErica Crawford is an experienced Customer Solutions Specialist with 16.7 years of work experience in the utilities industry. She has a strong background in event planning, analytical skills, energy, customer service, and strategic planning. Erica has worked at American Electric Power in various roles, including Training & Quality Assurance Supervisor and Customer Solutions Supervisor. She also has experience as a Quality and Training Specialist and Lead Customer Solution Associate. Erica is a dedicated professional with a Master of Business Administration (MBA) focused in Business Administration and Management. She is currently based in Shreveport, Louisiana.
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About
Experienced Customer Solutions Specialist with a demonstrated history of working in the utilities industry. Skilled in Event Planning, Analytical Skills, Energy, Customer Service, and Strategic Planning. Strong support professional working on a Master of Business Administration (MBA) focused in Business Administration and Management, from Louisiana State Univeristy- Shreveport Campus.
Work Experience
Customer Solutions Supervisor
Lead Customer Solution Associate
Quality And Training Supervisor
Training And Quality Assurance Supervisor
Quality And Training Specialist
Utilities
Erica Crawford's Professional Milestones
- Quality And Training Supervisor (2007-01-01~2010-01-01): Improving employee performance through comprehensive training programs and implementing effective training programs.
- Lead Customer Solution Associate (2007-01-01~2010-01-01): Provided exceptional customer support, meeting satisfaction targets and driving customer satisfaction.
Education
Communications,
Mass Communications
1996-2000Skill
Process Improvement
Project Management
Training
Program Management
Change Management
Leadership
Business Process Improvement
Analysis
Energy
Customer Service
Team Building
Public Speaking
Microsoft Office
Strategic Planning
Management
Event Planning
Project Planning
Research
Community Outreach
Certification
Colleagues
Samuel Gardone, CSPO
Program Product Owner
Terry Burdette
Steam Process Owner
Jeff Saunders
process owner 1 at american electric power
Lindsay M. Chambers
Bringing creative solutions through driven passion for people w/strategic delivery, organization. -Payment Customer Journey Product Owner, Customer Experience, AEP-
Jessica Davis
Product Owner
Other Named Erica Crawford
Frequently asked questions
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Erica Crawford's social media include: Linkedin,
Erica Crawford works for American Electric Power
Erica Crawford's role in American Electric Power is Quality And Training Supervisor
Erica Crawford works in the industry of Utilities
Erica Crawford's colleagues are Samuel Gardone, CSPO,Terry Burdette,Jeff Saunders
Erica Crawford's latest job experience is Quality And Training Supervisor at American Electric Power
Erica Crawford's latest education in Dillard University
