Erica Koo
Account Manager@ Booking.com
Hong Kong SAR
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Erica Koo is an experienced Account Manager with 10.6 years of work experience. She is based in Hong Kong and has a strong background in the Online Travel Agency segment. Erica is skilled in customer service, sales, and presentations. She holds a Bachelor of Arts degree in Communication, and Economics from Simon Fraser University. Erica has worked at Booking.com in the Netherlands and Rakuten in Japan, as well as Hang Seng Bank in Hong Kong.
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Research Details
Skills & Insights
Colleagues

Emails and Phone Numbers

@booking.com
+86 312071****
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About

Experienced Account Manager with a demonstrated history of working in the Online Travel Agency segment. Speaks 4 languages natively/business level: English, Cantonese, Mandarin, Japanese. Skilled in Customer Service, Sales, and Presentations. Strong operations professional with a Bachelor of Arts - BA focused in Communication, and Economics from Simon Fraser University.

Work Experience

Herengracht 597, Amsterdam, Netherlands, 1017 CE, NL

Software Development

15816
Phone
+31 207125600
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Erica Koo's Professional Milestones

  • Account Manager (2020-01-01~): Exceeded sales targets while maintaining strong client relationships and increasing client retention.
  • Account Manager (2017-10-01~2020-01-01): Building strong relationships with clients, resulting in increased sales and customer satisfaction.
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Education

Simon Fraser University
Simon Fraser University

Bachelors,

Bachelor Of Arts,

Economics,

Communication,

General

2007-2012