Erica Nichols

Senior Leader with over 20 years’ experience in relationship management, and advisory and liaison roles. Highly skilled at partnering with internal and external clients to drive service excellence, solve complex problems, and identify growth opportunities and solutions that achieve client objectives and business goals. Analytical strategic thinker demonstrating an understanding of how to develop and grow relationships at all levels, and challenge the business to improve and innovate. Proven success acting as a key point person for issue resolution across departments, roadmap planning with clients and working in a fast paced constantly changing environment. Personal Skills: Relationship Building Analytical Thinking Decision Making Influencing Problem Solving Strategic Planning Communication Visionary Leadership Client Retention People Management Employee Development Inspiring Commitment Conflict Resolution Change Management Time Management Professional Highlights: • Results oriented approach that resolves issues, supports client expansion plans, and ensures client satisfaction with service deliverables. • Consistently builds and sustains long-term client relationships developing a partnership to be vendor of choice. • Primary point of contact who facilitates positive partnerships across the organization and client portfolio; forthright and engaging communicator with a proven ability to generate strong alliances, build networks and sustainable relationships. • Strategic consultative partner and influencer, adept at working with Executive Leadership to identify and develop key strategies to stabilize clients while managing issues and escalations. • Outstanding communication and presentation skills developed by conducting one-on-one coaching sessions, executive presentations, operational business reviews, and large audience presentations.