Erick otieno
account supervisor at horizon contact centers ltd@ Horizon Contact Centers Ltd
Kenya
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Erick Otieno is a highly experienced professional with 13.7 years of work experience in various roles. He has a strong background in safety management systems, airlines, airports, aviation, computer application, soccer player, call centers, reporting and analysis, and project management. Currently based in Kenya, Erick is the Call Center Team Leader at Samsung Electronics East Africa. He has previously worked at Horizon Contact Centers Ltd in Kenya as an Account Supervisor and Call Center Team Leader, as well as at Samsung Electronics in South Korea as a Call Center Team Leader. Erick's expertise and diverse background make him a valuable asset in the industry.
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Emails and Phone Numbers

@horizoncontactcenters.com
@rocketmail.com
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About

Call center Team leader at Samsung Electronics East Africa

Work Experience

Horizon Contact Centers Ltd, Nairobi, Nairobi, 3027-00506, KE

Outsourcing and Offshoring Consulting

401
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Erick otieno's Professional Milestones

  • Call Center Team Leader (2012-08-01~): Successfully guided and guided call center team team to enhance overall customer satisfaction and retention.
  • Account Supervisor (2015-12-01~): Streamlined client relationships, resulting in increased customer retention and increased sales.
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