Erik Grauerholz

Seasoned Customer Success & Sales professional offering comprehensive experience managing Customer Life Cycles while ensuring a consistently high Customer satisfaction rating. Significant background in facilitating Customer business Success goals and managing and developing talent in order to support organisational direction and Customer outcomes. Adept at delivering means and methods to address the core issues of Customer portfolio development, retention, and expansion. Ample experience and very comfortable dealing with all levels within Customer accounts, from CxO level to work floor. Analytical, personable, a builder and solution seeker as well as used to managing escalations & conflict in order to in the end achieve and exceed quarterly targets. Happiness is a Happy Customer All opinions and views expressed here are my own and do not necessarily represent those of my employer.