Erika Dickenson

* Several years customer service and administrative experience * Familiar with the theory and practice of the reference interview * Reliable independent and team worker suited to a goal-oriented environment * Willingness to adapt to a changing environment and balance multiple responsibilities * Strong written and oral communication and interpersonal skills * Quick and efficient typing skills (wpm of 60+) * Experience using Windows operating system, Microsoft Office products, Adobe Acrobat, and a variety of web browsing and e-mail programs * High proficiency in searching the Internet as well as online/electronic databases * Familiar with cataloguing and classification principles and procedures according to a number of international standards including AACR2, Dewey Decimal Classification, Library of Congress Classification and Subject Headings, and MARC coding * Experience using SirsiDynix Symphony Workflows (cataloguing module), InMagic DB Textworks cataloguing software, and SydneyPlus cataloguing software * Working knowledge of French and introductory knowledge of German