Esha Chaudhary
Quality Analyst@ Aricent
Gurgaon, Haryana, India
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Esha Chaudhary is a highly experienced professional with 14.7 years of work experience. She possesses a wide range of skills including Microsoft Excel, team management, training, process improvement, customer service, and quality assurance. Based in Gurgaon, India, Esha has a strong background in customer service and training. She has worked in various roles, including Quality Analyst at Aricent in the United States and Customer Relations Manager at Ocwen Financial Solutions Pvt. Ltd. - APAC. Esha has also worked as a Trainer and Customer Service Representative at Firstsource in India.
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Emails and Phone Numbers

@aricent.com
@altran.com
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About

I have experience in Customer Service, Training and managing Quality of the service that we deliver. I have also contributed to team development by mentoring and training new joinees in the organisations where I have worked.

Work Experience

Aricent, Santa Clara, CA, 95054, US

Software Development

7064
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Esha Chaudhary's Professional Milestones

  • Quality Analyst (2014-12-01~): Improving quality policies and procedures to achieve outstanding results in every project.
  • Customer Service Representative (2009-02-01~2009-08-01): Provided exceptional service and exceeded customer expectations, resulting in enhanced loyal customer connections and loyalty.
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Education

Punjab Technical University, Jalandhar
Punjab Technical University, Jalandhar

Hotel Management,

Bachelors

2005-2008