senior client services at bridge bank@ Bridge Bank
San Francisco, California, United States
Esperanza Castro
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FlashIntel GPTEsperanza Castro is a highly experienced professional with 14.9 years of work experience in the banking industry. Based in San Francisco, California, she specializes in assisting clients with mobile deposit issues and troubleshooting. Esperanza is responsible for navigating and researching technical, service, and operational client issues for commercial bank products and channels. She is responsible for managing the National client portfolio, setting client expectations, and delivering consistent follow-up. Esperanza is skilled in oral and written communication, training content development, and presentation skills, making her a valuable asset to any team.
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About
• I assist clients with Mobile deposit issues and troubleshooting • Accountable for navigating, identifying and researching technical, service related and/or operational client issues for all commercial bank products and channels. • Accountable for managing our National client portfolio which is comprised of promising firms where our team serves as the single point of contact for all client interactions. • Setting client expectations and delivering consistent follow up with clients. • Demonstrate excellent oral and written communication skills, including development of training content and demonstrating aptitude in presentation skills, both with clients and internal business partners. • Serve at the forefront of our client’s experience as a technical resource for new commercial banking products/channel and the incubator for new rep facing tools.
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senior client services at bridge bank
Client Services
Banking
Esperanza Castro's Professional Milestones
- Client Services (2009-01-01~2021-08-01): Successfully improved client retention rates and increased revenue through efficient scheduling and streamlined operations.
- Client Services (2020-01-01~): Provided exceptional support to clients, enhancing customer satisfaction and loyalty.
Certification
Colleagues
Ryan Hopley
Associate Vice President | Relationship Manager Venture Debt
Patrick Murphy
svp business development - m&a escrow & paying agent services at bridge bank
Bob Curley
Chief Executive Officer
Mitchell Meersman
Assistant Vice President - Venture Debt & Technology Banking at Bridge Bank
Danielle Styles
vice president- bridge bank | leveraged & sponsor backed lending
Other Named Esperanza Castro
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Esperanza Castro works for Bridge Bank
Esperanza Castro's role in Bridge Bank is senior client services at bridge bank
Esperanza Castro works in the industry of Banking
Esperanza Castro's colleagues are Ryan Hopley,Patrick Murphy,Bob Curley
Esperanza Castro's latest job experience is senior client services at bridge bank at Bridge Bank
