Evan Andrew Dela Peña

Over the course of seven years in the Internet Service Provider (ISP) industry, I have gained valuable experience and achieved notable accomplishments. Here is a summary of my ISP-related experience: Network Infrastructure Management: I have been responsible for managing and maintaining the network infrastructure of the ISP. This includes overseeing routers, switches, and other network devices, as well as ensuring efficient data transmission and network connectivity. Network Expansion and Upgrades: I have actively participated in network expansion projects, successfully scaling the ISP's network to accommodate increasing customer demands. This involved deploying new network equipment, implementing fiber-optic and wireless connectivity, and integrating advanced technologies to enhance network performance and capacity. Troubleshooting and Issue Resolution: I have developed strong troubleshooting skills, consistently identifying and resolving network issues promptly. I have successfully addressed connectivity problems, network outages, and performance bottlenecks, minimizing customer downtime and ensuring high-quality service delivery. Network Security Enhancements: I have played a key role in enhancing network security measures within the ISP. This includes implementing robust firewalls, intrusion detection systems, and security protocols to safeguard customer data and protect against cyber threats. Quality of Service (QoS) Optimization: I have focused on optimizing the QoS for customers by implementing traffic shaping and prioritization techniques. This has resulted in improved bandwidth management, reduced latency, and enhanced overall user experience. Project Management: I have actively managed network projects, ensuring their successful execution within defined timelines and budgets. I have collaborated with cross-functional teams. Customer Support and Satisfaction: I have been committed to providing excellent customer support and maintaining high customer satisfaction levels. I have promptly addressed customer inquiries, resolved service-related issues, and established strong relationships with customers, contributing to increased customer loyalty and retention. Throughout my seven years in the ISP industry, I have gained a comprehensive understanding of network infrastructure management, network expansion, troubleshooting, network security, QoS optimization, project management, and customer support. These experiences have equipped me with the skills and knowledge necessary to excel in the dynamic and evolving field of ISP operations.