*@ Atento
Guarulhos, Sao Paulo, Brazil
Fabiana Climaco Ramos
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FlashIntel GPTFabiana Climaco Ramos is a highly experienced professional with 19.2 years of work experience. She possesses a diverse skill set including flexibility, business planning, competitiveness, proactivity, and Kaizen methodology. Based in Brazil-Sao Paulo-Guarulhos, Fabiana is currently working as a Supervisor Operacional Responsable at the Operacao, where she manages the operational performance of various equipment. She is responsible for managing people, conflict resolution, and feedback within the team. Fabiana also excels in managing teams, implementing continuous improvement processes, and ensuring continuous improvement. She has a strong background in human resources, sales, and backoffice, with a focus on quality and service quality
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About
Supervisor Operacional Responsável pela operação (acompanhamento de indicadores de desempenho operacional da equipe volume de chamadas, TMA, TMO, ABS, Aderência); Gestão de pessoas, Gestão de conflitos, Feedback, Responsável pela produtividade da equipe: Acompanhamento de desempenho por operador diário; Interface com equipe de qualidade e treinamento (Calibração, apontamento de falhas e possíveis pontos de melhoria individual e coletiva) Interface com clientes internos e externos; Criação e desenvolvimento de Campanhas motivacionais visando produtividade, e qualidade no atendimento. Acompanhamento dos processos para as melhorias continua, Monitorias.Atendimento humanizado, vendas, BackOffice, com diferencial em qualidade de serviços.
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Teleoperador
Operador Telemarketing Junior
Operadora De Atendimento
Outsourcing and Offshoring Consulting
Fabiana Climaco Ramos's Professional Milestones
- Teleoperador (2008-03-01~2009-10-01): Enhancing radio communications functionality through meticulous analysis of digital channels, enhancing customer satisfaction and loyalty.
- Supervisor | Operations Manager (2016-12-01~): Streamlined operations, increasing efficiency and optimizing resource allocation.
Education
Gestão Estratégica De Pessoas
2021-2022Skill
Flexibilidade
Planejamento Empresarial
Comprometimento
Proativa
Metodologia Kaizen
Ciclo Pdca
Kanban
Fulfillment
Fifo
Certification
Colleagues
Sandra Kawasaki
Product Owner | Projetos | UX |
Javier G.
owner and administrator of comcentro comunicaciones multimarca
Iara Aparecida Milani
Gerente de Projetos | Product Owner | Análise e desenvolvimento de sistemas | Agile Explore | Lógica e Programação | Big Data & Analytics | Blockchain Advanced | Custumer Experience | Gestão de Pessoas | CRM| B2B
Alexandre Ferreira
Owner
Isabella Cristina Rezende Alves
cx melhoria contínua - product owner - scrun | team leader iii
Other Named Fabiana Climaco Ramos
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Fabiana Climaco Ramos works for Atento
Fabiana Climaco Ramos's role in Atento is *
Fabiana Climaco Ramos works in the industry of Outsourcing and Offshoring Consulting
Fabiana Climaco Ramos's colleagues are Sandra Kawasaki,Javier G.,Iara Aparecida Milani
Fabiana Climaco Ramos's latest job experience is * at Atento
Fabiana Climaco Ramos's latest education in CENES Pós-Graduação
