Fai Lai
Senior Customer Reliability Engineer@ Microsoft
Sydney, New South Wales, Australia
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Fai Lai is a highly experienced professional with 25.8 years of work experience in various roles at Microsoft. He has expertise in internet of things, cloud computing, SaaS, strategy, mobile devices, software development, and enterprise software. Fai Lai has worked in companies like Microsoft, Maxis, and GE, where he held positions such as Senior Customer Reliability Engineer, Global Black Belt, and Head of Apps, Digital Services. He is skilled in solution architecture, enterprise architecture, and partner management. Fai Lai is currently based in Sydney, Australia.
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Emails and Phone Numbers

+1 425895****
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Work Experience

1 Microsoft Way, Redmond, Washington, 98052, US

Software Development

225512
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Fai Lai's Professional Milestones

  • Head Of Apps, Digital Services (2013-07-01~2014-04-01): Implementing cutting-edge mobile applications that enhance user experience and drive cross-functional collaboration.
  • Senior Customer Reliability Engineer (2018-09-01~2020-08-01): Implementing robust testing strategies to improve customer satisfaction and mitigate technical issues.
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Education

Swinburne University of Technology
Swinburne University of Technology

Is Design

1999-1999
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