Famie Danielle Harms

My professional background includes both retail and telecommunications sales and customer service experience; I've spent over five years "on the phones." I have superior phone etiquette; I am always committed to focusing on my customers with undivided attention and meeting their needs with speed but accuracy. As a seasoned customer service representative, I maintain a high level of professionalism, patience, and efficiency in high call-volume environments. My biggest goal is to build and maintain relationships with customers and retain their loyalty all while delivering an effortless customer experience. My skillset is well suited for customer/member service aspects--I am excellent at making my members feel important and taking ownership of their situations.