Fanny Horal

I am a committed doer eager for new opportunities to grow.Spending the last two years in customer success has sharpened my professional profile and deepened my interest in qualitative research in customer-centric problem areas and solutions within the tech industry. Currently, I am working as a customer success specialist at a Danish fintech company called Pleo. I am responsible for the adoption phase of the customer journey, working on long-term customer satisfaction, where functionality, development and customised solutions play an important role. I always strive for the customer to see the value of Pleo as a total solution when it comes to spend management. Equally important in my role is to feed back feedback from our customers to our product teams to help evolve the product in line with our customers' actual needs. In addition to the work in my day-to-day role, I assist with conducting user research for our credit domain. I conduct qualitative interviews, concept testing, analyse the data and compile the results into reports for the management of the domain. I am a process driven person with the ability to synthesise the needs of the customer with the needs and current state of the business into potential futures and translate it into concrete action. I thrive when I get to take ownership and carry out a process from start to finish, where research, collaboration and creative problem solving comes into play. Working in the startup environment has taught me the importance of proactiveness and an “all hands on deck” mentality.My many years as an elite athlete (professional figure skater) has shaped me into becoming a devoted and enduring person with high ambitions.In my spare time I like to zen out with the help of bouldering, by hosting dinners for friends and family or you’ll find me in the ceramic studio.Spending my time in Stockholm and Tel AvivLike what you see? Let's connect ☻What I bring to the table✘ Strategic facilitation✘ Customer insight✘ Project management✘ Stakeholder management✘ Creative problem solving✘ Research methods✘ Ability to reach the finish line with determination and a positive attitudeBachelor's degree in global development studies, Uppsala UniversityBusiness development degree, Hyper IslandProject management, Berghs School of Communication