Fareed Hashemi

Highly regarded exceptional customer service and food and beverage professional, with an outstanding record of achievement in spearheading complex Change Programmes is seeking a new position that will prove to be both a professional and personal challenge. I utilise a structured, analytical approach with a keen eye and attention to detail, combined with a sound understanding of commercial issues and is particularly skilled at re-engineering both business and IT processes and practices. I possess excellent communication skills with the ability to interface at all levels including the boardroom and I demonstrate an absolute commitment to delivering the highest standards of customer service. Have worked in operations and customer services for over 17 years across various industries including, F&B, Logistics, Manufacturing, transportation, infrastructure and Properties. Spent last 14 years in the Middle East working for large international organisations including DHL, Damac Properties, Ashghal (Public Works Authority Qatar) and The Wave Muscat a joint venture between Majid Al Futtaim and The Omani Government. I have extensive experience and have a proven track record in delivering results and leading large multi disciplined teams. I am a born leader, committed, dedicated and have a passion for service delivery. Experienced, dedicated and highly committed multi-skilled management professional, a dynamic leader and motivator with over seventeen years experience implementing effective, lasting change in organisational processes. Specialties: Change Management, process design, implementation and roll out, CRM System design and implementation, Negotiation, training and development, operation management, contract and commercial law, conflict and dispute resolution, client servicing, performance management, Call Centre System Management, Oracle Platform CRM Database,