Fateh Haider

• Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and hardware, Internet and new computer technology• Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software• Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements• Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits• Able to work independently and within a team-spirited environment.• Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP, etc.• Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and Software• Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches. Supports multi-message campaigns via e-mail, mail etc.