Fatima C. Oliver MBA

MBA/Author: I am a knowledgeable Supervisor and Reporting Analyst, with Project Management experience. Credit and Collections trainer and Accounts Receivable professional. My work ethic was sharpened on the road as a background singer for 4 years with the Righteous Brother’s. I am committed to innovation and excellence and strive daily to allow these guiding principles, dictate my behavior and action, both professionally and personally. Microsoft Project, Collections and bad debt, and project implementation is my current scope of work. I desire partnership with a company that encourages operational excellence in a diverse and inclusive culture. Who understands the effectiveness of due diligence, dispute resolution, accountability, and positive morale in the workplace. [email protected] I have multiple years of experience in a leadership capacity. This includes, but not limited to managing and coordinating workloads for balanced volume, research, reviewing data for trends in workflow and effective forcasting. As well as monitoring productivity, and service levels. I have over 10 years Collection experience, handling Customer escalations in an inbound/outbound call center environment. This includes managing calls through the Avaya phone system. Also tracking Employee performance and call trends using the ETS Suite application. Additionally, supervising up to 21 employees, hiring, training, coaching, counseling, and offering performance management to Support staff for Customer success. Writing Query's V Lookups and Pivot Tables Grouping and filtering Data Performance Management Elicit requirements using requirements, use cases, business analysis, and workflow analysis Lockbox and Finance Written Communication Dynamics 365 Billing Systems Financial Analysis Project Implementation Presentation Skills Customer Operations Project Coordination Incident Reporting Working towards continuous Credit and Collections Budgeting for back filling and projects Business Analyst Onboarding Create daily, weekly, fiscal reporting to track performance and workflow Cross functional process improvement Compliance Management Construct Workflow charts and improved processes Lead and participate in system testing and ensuring solutions meet business needs before testing is approved Document a course of action that supports the projects change of management strategy Gather and maintain a wide array of Credit Services related business processes and reporting Please call me at 702-265-0387 for operational opportunities.