Felipe Paclian

A seasoned Sales and Operations Manager with a proven track record of success within the training and education industry (i.e., RTO), e-commerce, telco, tech, and other consumer services sectors. Providing both high-and-low level strategic sales methodology and development control to build consistently improved business performances. A strong proactive leader, empowering staff to take ownership, providing coaching, training and mentoring to build cohesive teams working together to achieve individual targets and company objectives. Results oriented and customer focused, with excellent relationship management skills. Experienced in building and improving sales processes and marketing development, service delivery, client relationship management, customer management, KPIs and SLAs, problem troubleshooting, implementing new systems and procedures and providing tailored sales and marketing solutions. Experienced user of CRMs (i.e., Salesforce, FreshSales), LMS and Social Media. A Sales Guru with several years of experience how to effectively train, equip and coach rookies or inexperienced sales professionals become Sales Rockstars.