Felithea McDaniel

● Duke Health System employee seeking to move into patient relations or customer service position. I bring many recognized strengths and more than 11 years’ of successful experience in customer service and administrative support. Account maintenance, scheduling, problem-solving, troubleshooting, planning, and implementing proactive procedures and systems to avoid problems.● Possess solid computer skills in Microsoft Excel, PowerPoint, Word, and Epic (Maestro Care).● Ability to train, motivate, and supervise customer service teammates● Acknowledged by department as “Total Quality Customer Service Professional.”● Knowledge of medical terminology● Quickly and effectively solve team challenges.● Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.