Fergus Boyd
Tell me more about Fergus Boyd?
Fergus Boyd is a highly experienced digital professional with 38.8 years of work experience. He has a diverse skill set that includes strategy, e-commerce, mobile devices, management, and program management. Based in London, United Kingdom, Fergus has a strong background in hybrid digital marketing and IT. He has held various leadership positions, including top CIO 100 and Global Head of IT Support and Hospitality Services. Fergus is known for his entrepreneurial mindset, customer-centric approach, and ability to deliver high-profile customer service.
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About
Top CIO 100 in 2020, 2017, 2016. An entrepreneurial, customer-centric, energetic, commercially astute, big-picture and hands-on digital professional with hybrid digital marketing and IT experience. This includes CxO/Board level reporting, Digital Transformation, application development, R&D, IT and eBusiness vision/strategy/development, Prince2 and Agile Scrum programme management, managing departments and setting budgets, managing design and innovation processes, and delivery of a wide range of high profile customer service, email/CRM/loyalty, Business Intelligence, cyber-security, web, mobile, social media and offline/online cross-channel initiatives. Specialities: IT strategy and delivery Digital transformation Application development IT Support and outsourcing Business Process Re-engineering (BPR) R&D/innovation PCI/GDPR and Cyber-security eCommerce sales Online self-service (FAQs, click to chat, click to call) MVT/multivariate testing & website conversion optimisation Business Intelligence (BI) / commercial analysis Affiliate marketing Meta search Attribution modelling/exposure to conversion CRM/loyalty Voice of the customer/customer insights & NPS Innovation management and open innovation/co-innovation with customers Project & programme management including Prince2 and agile Mobile app development Social media and interactive TV strategy Social community development and management RAD IT development ("IT Lite", "Labs") CxO level reporting & stakeholder management Programme portfolio and budget management Revenue Management Online Sales Distribution Leading high performing multidisciplinary teams CRS, RMS, PMS, POS, BI, cyber-security and hospitality systems
...See MoreWork Experience
Global Head Of IT Support And Hospitality Services
Hospitality
Fergus Boyd's Professional Milestones
- Group Director/vp Of Digital & It (2014-01-01~2018-04-01): Driving strategic initiatives to expand digital operations and empower the organization through innovative IT solutions.
- Global Head Of IT Support And Hospitality Services (2020-07-01~): Streamlined IT support and hospitality services to enhance efficiency and enhance overall user experience.
Skill
Strategy
E Commerce
Mobile Devices
Management
Program Management
Digital Marketing
Stakeholder Management
Leadership
Project Management
Analytics
It Strategy
Marketing
Social Media Marketing
Mobile Technology
Project Portfolio Management
Business Strategy
Crm
Airlines
Website Development
Digital Strategy
Prince2
Strategic Planning
It Management
Customer Relationship Management
Customer Experience
Mobile Applications
Product Management
Agile Methodologies
Outsourcing
Telecommunications
Analysis
Business Transformation
Strategic Partnerships
Project Delivery
Training
Strategic Business Change
Ppc
Integrated Marketing
Mobile Telecommunications
Mobile Telephony
Agile Project Management
Cyber Security
Payment Card Industry Data Security Standard
Data Architecture
Business Analysis
Business Performance Management
Business Process
Information Technology
Web Analytics
General Data Protection Regulation
Certification
Colleagues
Shacole Hamlett
Owner
Marco Rabacchi
Creative Director | Corporate Strategy | New Business
Aurore Clemenceau Lupton
Retail Digital Product Owner
Oliver Jones
product lead product manager product owner mobile app expert
Matthew Yan
digital delivery - product manager product owner business analyst
Other Named Fergus Boyd
Frequently asked questions
We found 7 Fergus Boyd's email addresses
Fergus Boyd's social media include: Linkedin,
Fergus Boyd works for Soho House & Co
Fergus Boyd's role in Soho House & Co is Global Head Of IT Support And Hospitality Services
Fergus Boyd works in the industry of Hospitality
Fergus Boyd's colleagues are Shacole Hamlett,Marco Rabacchi,Aurore Clemenceau Lupton
Fergus Boyd's latest job experience is Global Head Of IT Support And Hospitality Services at Soho House & Co