analista de atendimento jr crédits brasil@ Credits Brasil
Guarulhos, São Paulo, Brazil
Fernanda Lima Berci Gonçalves
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Centro Universitário Eniac
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FlashIntel GPTFernanda Lima Berci Goncalves is a highly experienced professional with 12.2 years of work experience in customer service. She has worked in credit bureaus, providing support to class entities, phone numbers, and email addresses. Fernanda has also provided customer support, cost reduction, claims treatment, and service cancellation. She has a strong background as an Analyst of Training, having worked for both internal and external teams, gaining valuable skills in the field of education administration. Fernanda is currently based in Guarulhos, Sao Paulo, Brazil.
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About
Possuo vasta experiência no atendimento ao cliente, atuei em bureaus de crédito prestando suporte a Entidades de classe, através de telefone, chamados e e-mails. Também efetuei atendimento ao consumidor através do fale conosco, no esclarecimento de dúvidas, tratamento de reclamações, cancelamento de serviços, entre outras demandas. Possuo uma pequena experiência como Analista de treinamento na mesma empresa, onde atuei realizando capacitações para os colaboradores internos e externos, bem como para todas as Entidades de classe espalhadas pelo Brasil através de uma plataforma de Educação a Distância.
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analista de atendimento jr crédits brasil
Financial Services
Fernanda Lima Berci Gonçalves's Professional Milestones
- Customer Service Representative (2021-04-01~2022-12-01): Provided exceptional customer service, driving satisfaction and loyalty.
- Customer Service Analyst (2012-11-01~2018-10-01): Implemented data-driven strategies to deliver exceptional customer experiences and drive positive feedback.
Education
Gestão De Recursos Humanos
2022-2023Certification
Colleagues
Other Named Fernanda Lima Berci Gonçalves
Frequently asked questions
Fernanda Lima Berci Gonçalves's social media include: Linkedin,
Fernanda Lima Berci Gonçalves works for Credits Brasil
Fernanda Lima Berci Gonçalves's role in Credits Brasil is analista de atendimento jr crédits brasil
Fernanda Lima Berci Gonçalves works in the industry of Financial Services
Fernanda Lima Berci Gonçalves's colleagues are Bruno Lozi,Rafael F.,Marta Calvacanti Cavalcanti
Fernanda Lima Berci Gonçalves's latest job experience is analista de atendimento jr crédits brasil at Credits Brasil
Fernanda Lima Berci Gonçalves's latest education in Centro Universitário Eniac
