Fernando Gandarilla
Hub Operations Supervisor@ United Ground Express
Denver, Colorado, United States
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Fernando Gandarilla is a dedicated customer service manager with 20 years of experience, with 15 years of telecommunications experience. He has a strong focus on credit and risk review and fraud analysis. Fernando consistently achieved record-high customer satisfaction rankings and improved operational turnaround while making recommendations and implementing new processes. He has worked in various roles, including Hub Operations Supervisor at United Ground Express and Station Operations Manager at Prospect Airport Services, Inc. Fernando is based in the United States.
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Emails and Phone Numbers

@unitedgroundexpress.com
@sprint.com
@unitedgroundexpress.com
@aa.com
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About

Dedicated customer service manager with 20 years of customer service and experience, with 15 years of telecommunications experience, with an emphasis of credit and risk review, and fraud analysis. Consistently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations, while simultaneously making recommendations and implanting new processes.

Work Experience

United Airlines - Corporate Support Center, Chicago, Illinois, 60606, US

Airlines and Aviation

796
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Fernando Gandarilla's Professional Milestones

  • Passenger Service Agent (2016-03-01~2018-11-01): Improving customer satisfaction by enhancing their mobility and efficiency through efficient maintenance and support.
  • Supervisor, Payment And Collections Customer Advocacy Team (2005-03-01~2018-10-01): Supporting the payment and collections team, fostering a positive work environment, and fostering a positive social environment.
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Education

Waubonsee Community College
Waubonsee Community College

English As A Second Language

1999-2001