Fernando Santafé
Business Intelligence Analyst@ Foundever
Lisbon, Lisbon, Portugal
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Fernando Zambrano is a Business Intelligence Analyst with 11 years of experience in the call center industry. He is based in Portugal and has a strong background in problem-solving and turning complex scenarios into user-friendly solutions. Fernando is skilled in using strong fundamentals to quickly acquire new tools and technologies. He has worked at Foundever in various roles, including Reporting Specialist, Real Time Analyst, and Customer Service Advisor. He also has experience as a Back Office Agent at ManpowerGroup and as a Senior Analyst of Control.
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Emails and Phone Numbers

@sitel.com
@foundever.com
+1 866957****
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About

Business Intelligence Analyst with 5 years of experience in the call center industry. I enjoy problem-solving, turning complex scenarios into user-friendly solutions, as well as learning something new every day, by leveraging strong fundamentals to quickly pick up new tools and technologies.

Work Experience

600 Brickell Avenue, Suite 3200, Miami, FL, 33131, US

Outsourcing and Offshoring Consulting

82703
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Fernando Santafé's Professional Milestones

  • Real Time Analyst: Streamlined data analysis processes, improving efficiency and accuracy of realtime data analysis.
  • Business Intelligence Analyst (2021-05-01~): Conducted rigorous reporting processes, enhancing transparency and accuracy in reporting and analysis.
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Education

Universidad Central de Venezuela
Universidad Central de Venezuela

Accounting And Finance

2008-2014