Feroz Shaik
Osmania University
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Feroz Shaik is a highly skilled Digital Solution Architect and Strategist with 11.5 years of experience. He is proficient in various programming languages and technologies such as C, ITIL, SQL, and JavaScript. Based in Dubai, United Arab Emirates, Feroz has a strong background in ServiceNow, Splunk, Scrum, and Digital Transformation. He has worked on delivering digital workflows that create great digital experiences and unlock productivity for customers and employees. Feroz is a certified Enterprise Architect and Scrum Master, with expertise in ITIL, SQL, and Azure Foundation. He is also experienced in architecture design, deploying ITSM, ITAM, CSM, HRSD, and ITBM on ServiceNow.
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About
A proven Digital Solution Architect and Strategist who can identify a customers needs and then come up with solutions that are right for them. Experienced in ServiceNow, Splunk, Scrum and Digital Transformation of Service management. Professional with engineering from Osmania University.Experience in Designing and Building solution on ServiceNow platform across the Enterprise landscape to deliver digital workflows that create great digital experiences and unlock productivity for customers and the employees.TOGAF Certified Enterprise ArchitectCOBIT FoundationCertified Scrum MasterITIL v31. Certified ITIL Foundation2. Certified ITIL Service Operations PractitionerServiceNow1. Certified System Administrator2. Certified Application Developer3. CAS - Performance Analytics3. Certified Implementation Specialist – ITSM4. Certified Implementation Specialist – Enterprise Asset Mgmt (SAM & HAM)5. Certified Implementation Specialist – ITOM (Discovery, Event Mgmt & Service Mapping)6. Certified Implementation Specialist – Customer Service Management7. Certified Implementation Specialist – HR Service Delivery8. Certified Implementation Specialist – IT Business Management (PPM & APM)9. Certified Implementation Specialist - Governance, Risk & ComplianceSplunk1. Certified Core User2. Certified Power UserCloud Management1. Certified in Azure Foundation2. Commander• Architecture Designing & Deployment of ITSM, ITAM, CSM, HRSD, Facilities, ITOM and ITBM on ServiceNow. (65 Plus Implementation)• Responsible to gather requirements and create SDD to facilitate the seamless enhancement/development.• Integral part of Digital Transformation team.• Understanding context and insights to synthesize and distill ideas and concepts into design expression and compelling visual depiction.• Followed Design thinking approach while collecting requirements.• Automate reports where possible.• Manage the roll out and sign off from relevant stakeholders.• Liaise with development team to address queries & issues in delivering the business request.• Adhere to internal governance framework while deploying business cases.• Continuously monitor the current I.T and business processes to Interpret needs and design solution to meet end user expectations.• Have good understanding of Monitoring Tools - (ScienceLogic, SolarWinds, Dynatrace, AapDynamics, HP NNMi, HP OM, Nagios.),RPA, SNOW SAM, Flexera, Okta, ERP(Oracle & SAP), SAP SuccessFactors, Commander, Azure, AWS, G42 MicroSoft Teams, SCCM and Intune. And it's integration with ServiceNow.
...See MoreWork Experience
advisory solution architect-digital transformation | togaf | servicenow platform architect itsm itom eam itbm csm hrsd grc&business apps | scrum master | itil | cobit | monitoring tools at dxc-ukimea:servicenow practice
Advisory Solution Architect
IT Services and IT Consulting
Feroz Shaik's Professional Milestones
- Senior Servicenow Technical Consultant (2017-11-01~2020-08-01): Delivered exceptional technical solutions, ensuring seamless deployment through effective servicenow strategies.
- Senior Servicenow Technical Consultant (2017-11-01~): Provided expert technical expertise, optimizing customer satisfaction and improving overall service delivery.
Education
Skill
C
Itil
Sql
It Service Management
Javascript
Programming
C++
Java
Servicenow
Html
Xml
Matlab
Unix
Integration
Bmc Remedy
Servicenow Discovery
Consulting
Servicenow Service Mapping
Databases
Networking
Requirements Analysis
Business Analysis
Ccna
Core Java
Microcontrollers
Software Development Life Cycle
Management
Xhtml
Flexnet Manager Platform
App Portal
Hp Asset Management
It Asset Management
Hpsm
Hp Om
Nnmi
Hp Sitescope
Nagios
Bppm
Bmc Patrol
Wintel
Netbackup
Splunk
Python
Certification
Colleagues
Nishi Kulshrestha
Certified Scrum Product Owner, APICS Certified Supply Chain Professional, Oracle Apps Project Manager
Ramyasri Kontham
IOS Developer Lead | Product Owner
Jaivir Singh
Certified Scrum Master | Six Sigma Green Belt | Payment Systems | DXC Agile Delivery Lead Product Owner | Life Insurance Life70 Lifecomm | MVC Assembler | Mainframe System Analyst
Alberto Salas Alonso
Consultant | SAP Scrum Master | Product Owner
Antoine Nguyen
Coach Agile, Scrum Master, Product Owner, Chef de projet CRM Salesforce
Other Named Feroz Shaik
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Feroz Shaik's social media include: Linkedin,
Feroz Shaik works for DXC Technology
Feroz Shaik's role in DXC Technology is advisory solution architect-digital transformation | togaf | servicenow platform architect itsm itom eam itbm csm hrsd grc&business apps | scrum master | itil | cobit | monitoring tools at dxc-ukimea:servicenow practice
Feroz Shaik works in the industry of IT Services and IT Consulting
Feroz Shaik's colleagues are Nishi Kulshrestha,Ramyasri Kontham,Jaivir Singh
Feroz Shaik's latest job experience is advisory solution architect-digital transformation | togaf | servicenow platform architect itsm itom eam itbm csm hrsd grc&business apps | scrum master | itil | cobit | monitoring tools at dxc-ukimea:servicenow practice at DXC Technology
Feroz Shaik's latest education in Osmania University