Feroz Shaik
advisory solution architect-digital transformation | togaf | servicenow platform architect itsm itom eam itbm csm hrsd grc&business apps | scrum master | itil | cobit | monitoring tools at dxc-ukimea:servicenow practice@ DXC Technology
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Feroz Shaik is a highly skilled Digital Solution Architect and Strategist with 11.5 years of experience. He is proficient in various programming languages and technologies such as C, ITIL, SQL, and JavaScript. Based in Dubai, United Arab Emirates, Feroz has a strong background in ServiceNow, Splunk, Scrum, and Digital Transformation. He has worked on delivering digital workflows that create great digital experiences and unlock productivity for customers and employees. Feroz is a certified Enterprise Architect and Scrum Master, with expertise in ITIL, SQL, and Azure Foundation. He is also experienced in architecture design, deploying ITSM, ITAM, CSM, HRSD, and ITBM on ServiceNow.
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About

A proven Digital Solution Architect and Strategist who can identify a customers needs and then come up with solutions that are right for them. Experienced in ServiceNow, Splunk, Scrum and Digital Transformation of Service management. Professional with engineering from Osmania University.Experience in Designing and Building solution on ServiceNow platform across the Enterprise landscape to deliver digital workflows that create great digital experiences and unlock productivity for customers and the employees.TOGAF Certified Enterprise ArchitectCOBIT FoundationCertified Scrum MasterITIL v31. Certified ITIL Foundation2. Certified ITIL Service Operations PractitionerServiceNow1. Certified System Administrator2. Certified Application Developer3. CAS - Performance Analytics3. Certified Implementation Specialist – ITSM4. Certified Implementation Specialist – Enterprise Asset Mgmt (SAM & HAM)5. Certified Implementation Specialist – ITOM (Discovery, Event Mgmt & Service Mapping)6. Certified Implementation Specialist – Customer Service Management7. Certified Implementation Specialist – HR Service Delivery8. Certified Implementation Specialist – IT Business Management (PPM & APM)9. Certified Implementation Specialist - Governance, Risk & ComplianceSplunk1. Certified Core User2. Certified Power UserCloud Management1. Certified in Azure Foundation2. Commander• Architecture Designing & Deployment of ITSM, ITAM, CSM, HRSD, Facilities, ITOM and ITBM on ServiceNow. (65 Plus Implementation)• Responsible to gather requirements and create SDD to facilitate the seamless enhancement/development.• Integral part of Digital Transformation team.• Understanding context and insights to synthesize and distill ideas and concepts into design expression and compelling visual depiction.• Followed Design thinking approach while collecting requirements.• Automate reports where possible.• Manage the roll out and sign off from relevant stakeholders.• Liaise with development team to address queries & issues in delivering the business request.• Adhere to internal governance framework while deploying business cases.• Continuously monitor the current I.T and business processes to Interpret needs and design solution to meet end user expectations.• Have good understanding of Monitoring Tools - (ScienceLogic, SolarWinds, Dynatrace, AapDynamics, HP NNMi, HP OM, Nagios.),RPA, SNOW SAM, Flexera, Okta, ERP(Oracle & SAP), SAP SuccessFactors, Commander, Azure, AWS, G42 MicroSoft Teams, SCCM and Intune. And it's integration with ServiceNow.

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Work Experience

20408 Bashan Dr, Ashburn, Virginia, 20147, US

IT Services and IT Consulting

86726
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Feroz Shaik's Professional Milestones

  • Senior Servicenow Technical Consultant (2017-11-01~2020-08-01): Delivered exceptional technical solutions, ensuring seamless deployment through effective servicenow strategies.
  • Senior Servicenow Technical Consultant (2017-11-01~): Provided expert technical expertise, optimizing customer satisfaction and improving overall service delivery.
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Education

Osmania University
Osmania University