Fidel Martín García Monroy
Gerente de Estrategia Adquirente BIG@ Totalplay
Atizapán de Zaragoza, México, Mexico
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Fidel Monroy is a highly experienced professional with 26 years of expertise in the banking sector, specifically in the money sector. He has a strong background in customer service, credit cards, debit cards, credit cards, automotriz, and personal transactions. Fidel is skilled in teamwork, Microsoft Office, strategic planning, and leadership. He has worked in various roles, including Brand and Regulatori Relationsh at Totalplay and Gerente De Aclaraciones at Banco Azteca. Fidel is also a certified auditor with certifications in ISO 9000 and 27001. He is currently based in Mexico.
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Research Details
Skills & Insights
Colleagues

Emails and Phone Numbers

@totalplay.com.mx
@bancoazteca.com.mx
@bancoazteca.com
+52 800330****
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About

26 años de experiencia en el sector bancario, medios de pago, enfocado en mejorar la experiencia del cliente, aclaraciones de tarjetas de crédito, debito, cheques, crédito hipotecario, automotriz y personal. Dominio de las reglas operativas de Visa, MasterCard y PROSA Emisor y Adquirente Trato y conocimiento de las entidades regulatorias CNBV, CONDUSEF y BANXICO Reingeniería y optimización de procesos, auditor certificado en ISO 9000 y 27001

Work Experience

Avenida San Jerónimo 252, Álvaro Obregón, Mexico City, 01090, MX

Telecommunications

8675
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Fidel Martín García Monroy's Professional Milestones

  • Claims Manager (2017-03-01~2022-09-01): Managed numerous claims processes, streamlining the processing time and reducing turnaround time.
  • Gerente De Aclaraciones Tarjetas De Crã Dito Y Dã Bito Pos Y Atm (2011-08-01~2016-10-01): Identified and delivered comprehensive transportation documentation, ensuring efficient and accurate transportation transportation for passengers.
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Education

Universidad del Valle de México
Universidad del Valle de México

Lic En Administración De Empresas

2016-2019