Fiona Brown
Senior Analyst@ NAB
Melbourne, Victoria, Australia
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Fiona Brown is a highly experienced professional with over 20 years of expertise in information technology and business process domains. She has a strong analytical and interpersonal skills, with a focus on achieving target outcomes within operational constraints. Fiona is skilled in stakeholder management, solution architecture, business analysis, and requirements analysis. She has worked at reputable companies such as NAB and Telstra, where she held senior positions in research and analytics, IT business analysis, and call center consulting. Fiona is known for her ability to balance tactical and strategic solutions and her ability to prioritize delivery backlogs.
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Emails and Phone Numbers

@nab.com.au
@team.telstra.com
@cba.com.au
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About

I am a self-motivated professional with strong analytical and interpersonal skills acquired over 20+ years’ of working across information technology and business process domains within the telecommunications and banking industry. I have gained experience through various projects that enables me to achieve target outcomes within operational constraints. I have the ability to balance and assess tactical versus strategic solutions and I am experienced at prioritizing and maintaining a delivery backlog. I have demonstrated experience in requirements gathering, gap analysis, problem solving and workshop facilitation. I am highly effective in building strong client relationships as well as working cohesively in a team to deliver business outcomes.

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Work Experience

700 Bourke St, Melbourne, Victoria, 3008, AU

Banking

35354
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Fiona Brown's Professional Milestones

  • Call Centre Consultant (1995-05-01~1997-01-01): Provided personalized care and guidance to diverse customers, providing exceptional customer experiences.
  • Senior Business Analyst (2004-05-01~2005-07-01): Optimized data acquisition strategies, driving strategic insights for informed decision-making and maximizing business performance.
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