Passionate about Service Delivery Excellence@ Insentra
Sydney, New South Wales, Australia
Fiona Fong
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UNSW
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FlashIntel GPTFiona Fong is a highly experienced professional with 23.9 years of work experience in service delivery, telecommunications, team leadership, business process improvement, and business development. Based in Sydney, Australia, Fiona has successfully enabling the operations of Australian businesses and has a strong track record of identifying and implementing solutions to meet business needs. With a natural ability to analyze and think critically, Fiona is known for her strong interpersonal communication skills, work ethic, integrity, and honesty. She is passionate about making a difference and is dedicated to making a difference in her peers.
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About
Combining solid experience in service delivery and project management with strong business acumen, I bring over 10 years of successfully enabling the operations of Australian businesses. I have extensive experience working closely with a range of clients to identify, design and implement solutions to meet their business needs. My natural ability to analyse, critically think about problems at hand and address them in a creative, effective and timely manner has been key to the success of my undertakings. My strong commitment to quality improvement and service excellence is evident with the accomplishments that I have met through client projects. As an individual, I am highly regarded amongst my peers for my strong interpersonal communication skills, work ethic, integrity and honesty; passion to make a difference and my ability to support and mentor my peers to achieve their desired goals.
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Passionate about Service Delivery Excellence
Delivery Manager
IT Services and IT Consulting
Fiona Fong's Professional Milestones
- Customer Service Representative (2000-01-01~2000-12-01): Delivered exceptional customer support, resolving issues promptly, and achieving customer satisfaction targets.
- Project COOrdinator (2010-01-01~2012-01-01): Successfully completed complex projects within budget and ahead of schedule, ensuring client satisfaction and project success.
Education
Biotechnology
820454400-915148800Skill
Service Delivery
Telecommunications
Team Leadership
Business Process Improvement
Business Development
Crm
Call Centers
Team Management
Operations Management
Customer Satisfaction
Business Analysis
Workforce Management
Managed Services
Vendor Management
Management
Project Management
Performance Management
Customer Relationship Management
Cloud Computing
Account Management
Call Center
Interpersonal Communication
Customer Service
Microsoft Office
Outsourcing
Subcontractor Supervision
Design Thinking
Written Communication
Interpersonal Skills
Problem Solving
Customer Experience
Decision Making
Service Improvement
Solution Implementation
Certification
Colleagues
Susanne King
Chief Marketing Officer | Talent Acquisition
Jody Elkins
President - Americas
Aaron Parker
Solution Architect | Office of the Chief Technology Officer
Peter Cooney
Director - Managed Services
Ronnie Altit
Chief Executive Officer
Other Named Fiona Fong
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Fiona Fong's social media include: Linkedin,
Fiona Fong works for Insentra
Fiona Fong's role in Insentra is Passionate about Service Delivery Excellence
Fiona Fong works in the industry of IT Services and IT Consulting
Fiona Fong's colleagues are Susanne King,Jody Elkins,Aaron Parker
Fiona Fong's latest job experience is Passionate about Service Delivery Excellence at Insentra
Fiona Fong's latest education in UNSW
