snr product owner - open data digital identity and security@ Commonwealth Bank
Sydney, New South Wales, Australia
Fiona Scott-Handley
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Southern Cross University
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FlashIntel GPTFiona Scott-Handley is a highly experienced professional with 28.8 years of work experience. She specializes in direct marketing, rocket science, enterprise content management, social media, and online marketing. Based in Sydney, Australia, Fiona leads teams that build great customer experiences and has worked in various roles, including Product Lead for Customer Service at CommBank and Lead Social Strategist at Cloud Sherpas. She has a track record of driving productivity savings and implementing effective strategies. Fiona's expertise includes executive-level communication, facilitation, digital delivery, and digital transformation.
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About
I lead teams that build great customer experiences. As the Product Lead for Customer Service within CommBank, I work across multiple business units to develop the roadmap for how we will transform the service experience for 6M retail banking customers. I lead scrum teams to deliver the Product roadmap, ensuring alignment on prioritisation and how each initiative delivers to our key customer experience metrics (NPS, digital service adoption and migration). To date, my team have driven $5.2M in productivity savings back into the business during FY17. Specialties: strong executive-level communication, facilitation, digital delivery, digital transformation, Agile scrum, Executive Product Owner, flawless execution, start ups, strategy development, stakeholder management, implementation, customer insights, Social Media, Social Business, competitive analysis, benchmarking, negotiation, iterative design, branding, personal branding, professional branding, speaker, collaboration
...See MoreWork Experience
snr product owner - open data digital identity and security
Senior Product Owner - Open Data
Financial Services
Fiona Scott-Handley's Professional Milestones
- Media Specialist (2002-01-01~2011-01-01): Creating compelling and impactful media content that drives brand awareness and engagement.
- Managing Strategist (social Media Centre) (2013-01-01~2013-04-01): Developed and implemented strategic social media strategies to increase brand awareness and drive engagement.
Education
Teaching,
Bachelor Of Education,
Bachelors,
Primary Teaching
1988-1990Skill
Direct Marketing
Rocket Science
Enterprise Content Management
Social Media
Online Marketing
Digital Strategy
Cat Herding
Media Analysis
Social Media Integration
Mobile Marketing
Blogging
Market Research
Web Analytics
Competitive Analysis
Jargon Busting
Digital Marketing
Integrated Marketing
Google Adwords
Strategic Planning
Lead Generation
Seo
Strategy
Media Planning
Mobile Advertising
Online Advertising
Social Media Strategist
Content Strategy
Marketing
Social Networking
Corporate Social Media
Campaign Management
Google Analytics
Social Media Consulting
Search Advertising
Social Media Marketing
Community Management
Sem
Email Marketing
Strategic Communications
Social Media Education
Brand Management
Analytics
Engaging Public Speaker
Social Media Measurement
Ppc
Certification
Colleagues
Muhammad Umar Hashmi
Portfolio Management | Project Management Office | Master Scheduler | Program Delivery | Product Owner | Data Analytics
Girish Rao Gopal Rao
Product Owner
Matt Cook
Senior Manager Valuation Services | Commval Product Owner
Tanya I.
Senior Product Owner
Ravi Sangameswar Prince2 ICP-APO
Senior Product Owner
Other Named Fiona Scott-Handley
Frequently asked questions
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Fiona Scott-Handley's social media include: Linkedin,
Fiona Scott-Handley works for Commonwealth Bank
Fiona Scott-Handley's role in Commonwealth Bank is snr product owner - open data digital identity and security
Fiona Scott-Handley works in the industry of Financial Services
Fiona Scott-Handley's colleagues are Muhammad Umar Hashmi,Girish Rao Gopal Rao,Matt Cook
Fiona Scott-Handley's latest job experience is snr product owner - open data digital identity and security at Commonwealth Bank
Fiona Scott-Handley's latest education in Southern Cross University
