Fithri Citra Ramadani

I have over 2 years of experience working in Customer Service. Currently, I work as Sandvik Coromant’s Customer Service Representative, at this job I support all local activities needed such as To support All tasks and activieties from delivery to invoicing following with service midset to fulfil customers need pertaining to delivery, handle custom clearance related matter and documentation, uploud e-invoicing to the goverment portal and prepare the invoice. Troubleshoot and resolve customer complaints. Previously, I was Customer Service Support at SCG Packaging, where I To manage order processing and provide order acknowledgement within agreed cycle time ensure accuracy and update customers on open order status by phone and email, to follow up deliveries and ensure on time delivery as promised. Create delivery note, packing list and communicate important feedback from customer to internal. Competencies: Customer Orientation, Quick Learning, accustomed to using SAP , Team Work, Adaptability, Researching, Investigating and Business Awareness.